Refund policy

Right of withdrawal

We sell coffee. Food products are exempt from the statutory right of withdrawal, because they are perishable goods that can deteriorate quickly. Your purchase is binding as soon as we have started preparing your order, for example by roasting or packing the coffee. If you change your mind, coffee is not taken back and is not refunded.

If you need to change or cancel an order, email us straight away. If we have not started on it yet, we will try to sort it out.

If we start selling goods that are covered by the right of withdrawal, the terms for them will be stated here.

If something is wrong

If the coffee arrives damaged, incorrect or otherwise not as it should be, email contact@garmianicoffee.se within a reasonable time and we will put it right. We may need photos or details from the packaging to assess the case. If the case is approved, we will replace the item or refund you, whichever we agree on.

If the parcel is not received

If the parcel cannot be left at your address, it is taken to a pickup point. If it is not collected within the time stated by the carrier, it is returned to us. The same applies if delivery cannot be completed for another reason, for example an incomplete or incorrect address.

A parcel that has been returned to us is not refunded, because coffee is not covered by the right of withdrawal.

We keep parcels that have been returned to the roastery for 14 days. If you want us to send it again, email contact@garmianicoffee.se and we will send a payment link for the new shipping.